Last updated: March 2, 2024 1400
BillyLids Therapy is committed to protecting the privacy and confidentiality of the personal information of our young clients and their families. This privacy policy outlines our practices regarding the collection, use, and disclosure of personal information.
Please read this Privacy Policy carefully before using www.billylidstherapy.com.au Website (the “Website”) operated by BillyLids Therapy, a Company formed in Australia as a corporate trustee for the Ekevall Family Trust, with an Australian Business Number of 49 910 117 389 as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If there are aspects of the Privacy Policy that you may not agree with, we kindly ask that you refrain from accessing or using the website. Your understanding and cooperation are greatly appreciated.
Information We Collect:
We may collect the following types of personal information from children and their parents or guardians, noting that collection is not confined to the items listed below:
- Child’s name, date of birth, and contact information
- Parent or guardian’s name, contact information, and relationship to the child
- Health and medical information, including medical history and current health condition
- Other relevant information necessary for providing allied health services
How We Collect Information:
We collect personal information through various means, including:
- Direct communication with parents, guardians and child
- Completion of intake forms and formal/ informal assessments
- Interaction with our website or online platforms
- Communication with healthcare providers with signed consent from caregiver
Use of Information:
We use personal information for the following purposes:
- Providing healthcare services and treatments
- Communicating with parents or guardians regarding appointments and treatment plans
- Communicating with healthcare providers within the child’s team for collaborative and treatment purposes with signed consent from caregiver
- BillyLids Therapy will discuss with a child representative prior to contacting external stakeholders and confirm they have consent to exchange information. For instance, to discuss a child’s therapy goals with their classroom teacher.
- Billing
- Analytics
- Providing customer service
- Targeting advertising
Security Measures:
We employ industry-standard security measures to protect personal information from unauthorised access, disclosure, alteration, and destruction. Access to personal information is restricted to authorised personnel only. Additionally we have implemented the following measures to protect and safeguard your personal information:
- Limiting the amount of personal information that we collect to strictly necessary only;
- Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
- Destroying the personal information that we no longer need;
- Performing regular risk assessments;
- Having comprehensive security policies and procedures;
- Training our employees;
- Maintaining up-to-date software and safeguards.
Consent
By using our services, parents or guardians consent to the collection of their child’s personal information as outlined in this privacy policy.
Collaborative and treatment-related communication among healthcare providers within the child’s team will only take place upon obtaining a signed consent for the exchange of information. The parent or caregiver retains the ability to update this document at any time.
The rights of Australia residents
The residents of Australia have the following rights with regard to their personal information:
- The right to access the personal information that we have collected about you;
- The right to request that we amend any of the information that we have collected about you;
- The right to not have to identify yourself, or of using a pseudonym in certain circumstances;
- The right to stop receiving unwanted direct marketing;
- The right to lodge a complaint regarding our collection, sharing, and processing of your personal information with competent authorities in the proper jurisdiction.
Exercising your rights
Residents of Australia may exercise the rights specified above by submitting a consumer request to:
Rachelle Ekevall, Director
gday@billylidstherapy.com.au ATT: Rachelle Ekevall
1300424559
We will need to verify your identity prior to effectuating your request and may ask you to provide personal information to do so.
We will respond to most consumer requests within a reasonable period of time, not exceeding 30 days of receipt of the request. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request(s), we will provide you with the reasons for such denials.
Complaints
You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:
Rachelle Ekevall, Director
gday@billylidstherapy.com.au ATT: Rachelle Ekevall
1300424559
Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this page.
Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.
Questions
If you have any questions about this Privacy Policy, please contact us at gday@billylidstherapy.com.au